GuildQuality’s 2013 Guildmaster Award Honors ProBuilt Homes

May 22nd, 2013 | Posted in Press

ProBuilt Homes Recognized among North America’s Best Customer Service Leaders within the Residential Construction Industry

Guild QualityProBuilt Homes in Mentor, OH, has been awarded a 2013 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.

ProBuilt Homes was selected as one of the over 200 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care.

Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. ProBuilt Homes achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.

“We are deeply honored to receive this recognition because it was based on over 3 dozen customer responses. We achieved a 100% customer satisfaction rating and that’s something I think we can all be really proud of”, says George Davis, President of ProBuilt Homes.

ProBuilt Homes serves Lake and Geauga County. ProBuilt is a three time builder of the Lake County YMCA Dream House. The company is a single family and multifamily residential construction firm operating in Lake, Geauga and Cuyahoga counties.